Capable to Consume Static and Relative Data

Our system is engineered to access a wide array of data sources, including an extensive Static Knowledge Base comprised of PDF files, alongside User-Specific Data through their proprietary Relational Databases. This dual-source data approach ensures that our Bot is not just informed but highly Versatile to varied user needs.

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Adv User Intent Spotting

At the heart of our application is a sophisticated algorithm capable of discerning the user's intent based on the question type. This smart detection mechanism allows for a more accurate and relevant response, tailoring the interaction to the user's actual needs rather than generic replies.

 

Extremely Intelligent Routing: General / User-Specific

For questions that pertain to general information, our system smartly navigates through the Chroma Database. This special repository is designed for context extraction, enabling the Bot to understand and retrieve the most accurate and current information relevant to the inquiry, thereby ensuring that responses are not only quick but also precise and valuable.

 

When a query is identified as user-specific, our system directly interacts with the relational database to fetch relevant data. This direct approach ensures that responses are not only timely but also highly personalized, reflecting the user's history, preferences, and specific requirements.

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Intelligent Escalation for Unmatched Queries

Understanding the limitations of automated systems, our Bot is designed to recognize when a query cannot be satisfactorily answered through available data. In such cases, rather than providing a potentially incorrect or misleading answer, the Bot initiates an escalation process. This involves routing the user to the appropriate team or department by raising a ticket, incorporating all relevant details from the user interaction. This ensures that every query is addressed appropriately, maintaining user trust and satisfaction.